I called up on Saturday morning and eventually got through to an agent (lots of holding). She informed that the delivery had been scheduled for the day before.
I restrained from profanity and explained that I would like to know why that had not been the case.
She said that it was on hold and would I be available on Monday.
I said I would like to know why it had not been delivered on Friday.
She then got testy and said she would find out by calling the depot but that she had to know whether I could accept delivery on Monday so that she could reorganise it.
I restrained from profanity and said yes. I was put on hold, which thankfully did not last long.
The agent then said that the depot had been waiting for two extra boxes that had not arrived before delivering.
I said, fine, but I had already lost a day at work and would now lose another, could they be more specific with the delivery time.
She said no, but if I called on Monday morning at 9am they would be able to give me an eta.
Things I did not ask: Why was the delivery scheduled if all the pieces were not there?
Anyway, come Monday and 9am swings around. I call the company again, a different agent answers. She expresses surprise as my order was delivered on Friday, I explain the siuation. She next, says that she can see that the delivery is now ready to go and she will email the depot to check an eta. To give an eta now (as promised) would be impossible and so could I call back in 1.5 hours. I say fine. I use a lot of profanity but I have already ended the call. Just as the 1.5 hours is about to pass a Fed-Ex truck arrives (not the courier I was expecting so I guess they must have been subcontracting) and I get my computer. Excellent.
Now then, time for a complaint letter to WelshWestern cc'd to Dell.